Refund Policy

Refund Policy

Your satisfaction is our top priority at My Village My Craft. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind. Please review the details of our refund policy below:

Eligibility:

  • To be eligible for a refund, your item must be unused, in its original condition, and in the same packaging as you received it.
  • Refunds must be requested within 30 days of the purchase date. After 30 days, unfortunately, we cannot offer you a refund.

Refund Process:

  1. Contact our customer support team to request a refund. Please provide your order number and reason for the refund.
  2. Our team will review your request and provide you with instructions on how to return the item(s) if necessary.
  3. Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
  4. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Refund Amount:

  • The refund amount will be for the purchase price of the item(s) returned, excluding any shipping or handling charges.
  • If the item was purchased using a promotional code or discount, the refund amount will reflect the discounted price paid.

Return Shipping:

  • You will be responsible for paying the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
  • We recommend using a trackable shipping method to ensure the safe return of the item(s).

Exceptions:

  • Some items are non-refundable, including personalized or custom-made products, unless they are defective or damaged upon receipt.
  • We do not offer refunds on sale or clearance items unless they are defective or damaged.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the circumstances.

Contact Us: If you have any questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer support team. We're here to assist you in any way we can.

Thank you for choosing My Village My Craft! We appreciate your support and look forward to serving you again in the future.