Return Policy

At My Village My Craft, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy to ensure your shopping experience is worry-free. Please review the details of our return policy below:

Eligibility:

  • To be eligible for a return, your item must be unused, in its original condition, and in the same packaging as you received it.
  • Returns must be initiated within 30 days of the purchase date. After 30 days, unfortunately, we cannot offer you a refund or exchange.

Return Process:

  1. Contact our customer support team to initiate the return process. Please provide your order number and reason for return.
  2. Our team will provide you with a return authorization and instructions on how to return the item(s).
  3. Pack the item securely in its original packaging, including any accessories or documentation that came with it.
  4. Ship the item back to us using a trackable shipping method. You will be responsible for the return shipping costs.
  5. Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
  6. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exceptions:

  • Some items are non-returnable, including personalized or custom-made products.
  • We do not accept returns on sale or clearance items unless they are defective or damaged upon receipt.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the circumstances.

Refund Processing Time: Please allow 3-5 business days for your return to be processed once it has been received by our warehouse. Refunds may take additional time to appear on your account, depending on your payment method and financial institution.

Contact Us: If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to our customer support team. We're here to assist you in any way we can.

Thank you for shopping at My Village My Craft! We value your satisfaction and look forward to serving you again in the future.